Shipping policy
Shipping is calculated by weight.
You may use code TPTCFREESHIPΒ for free shipping, however this code cannot be combined withΒ any other discount code.
Preorder + Ready to Ship Orders
β’ Please do NOT combine Preorder and Ready to Ship items in the same order.
β’ If you do combine them at checkout, you understand that your Ready to Ship items will NOTship until your Preorder items arrive and ship.
Address Changes
β’ If your shipping address changes before your order ships, it is your responsibility to contact us at thepropertotcompany@yahoo.com to request an address update.
β’ If your package is returned or lost due to being shipped to an old/incorrect address, you will be responsible for additional shipping fees to reship your order.
Lost / Stolen Packages
β’ We are not responsible for lost or stolen packages once they have been shipped via USPS.
β’ At checkout, customers have the option to purchase Route Shipping Insurance, and we highly recommend doing so to protect your order in case it is lost, damaged, or not delivered.
Manufacturing Defects
β’ Please inspect your items as soon as they arrive.
β’ Any manufacturing defects must be reported within 7 days of delivery by emailing thepropertotcompany@yahoo.com
β’ If approved, you will have 10 days to mail the item back with tracking.
β’ We provide return labels for defects only.
β’ If the item is not shipped back within the 10-day window, it will no longer be eligible for exchange.
Shipping Timeline
β’ We currently ship within the United States only.
β’ Please allow 3-5 business days for order processing.
β’ After processing, please allow an additional 5β7 business days for USPS shipping and delivery (delivery times may vary).