SHIPPING POLICY

Shipping is calculated by weight.

You may use code TPTCFREESHIP for free shipping, however this code cannot be combined with any other discount code.

Preorder + Ready to Ship Orders

• Please do NOT combine Preorder and Ready to Ship items in the same order.

• If you do combine them at checkout, you understand that your Ready to Ship items will NOT ship until your Preorder items arrive and ship.

Address Changes

• If your shipping address changes before your order ships, it is your responsibility to contact us at info@thepropertotcompany.com to request an address update.

• If your package is returned or lost due to being shipped to an old/incorrect address, you will be responsible for additional shipping fees to reship your order.

Lost / Stolen Packages

• We are not responsible for lost or stolen packages once they have been shipped via USPS.

• At checkout, customers have the option to purchase Route Shipping Insurance, and we highly recommend doing so to protect your order in case it is lost, damaged, or not delivered.

Manufacturing Defects

• Please inspect your items as soon as they arrive.

• Any manufacturing defects must be reported within 7 days of delivery by emailing info@thepropertotcompany.com

• If approved, you will have 10 days to mail the item back with tracking.

• We provide return labels for defects only.

• If the item is not shipped back within the 10-day window, it will no longer be eligible for exchange.

Shipping Timeline

• We currently ship within the United States only.

• Please allow 3-5 business days for order processing.

• After processing, please allow an additional 5–7 business days for USPS shipping and delivery (delivery times may vary).